void built the bihena app as a Free app. This SERVICE is provided by void at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at bihena unless otherwise defined in this Privacy Policy.

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to bihena. The information that we request will be retained by us and used as described in this privacy policy.

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

We may employ third-party companies and individuals due to the following reasons:

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at safeenkurd96@gmail.com.

Frequently Asked Questions

Ordering Items from Turkey to Iraq

1. How do I create an account on the app?: To create an account, download and install the app on your device. Open the app, tap on "Sign Up," and provide the required information, such as your name, email address, and a secure password. Once you've completed the registration process, you can start browsing and ordering items.
2. What payment methods are accepted?: We accept a variety of payment methods, including credit cards (Visa, Mastercard, and American Express), debit cards, PayPal, and local payment options. For your convenience, all payments are processed securely.
3. How do I place an order?: To place an order, browse the available items and add the desired products to your cart. Once you've finished shopping, proceed to the checkout page, enter your shipping information, and select your preferred payment method. Complete the payment process to confirm your order.
4. Can I track my order?: Yes, after your order has been shipped, you will receive an email containing the tracking information. You can use this information to monitor the progress of your shipment on the courier's website.
5. How long does shipping take?: Shipping times may vary depending on the destination, courier, and customs processing. Typically, orders shipped from Turkey to Iraq take between 7-14 business days to arrive. Please note that this is an estimate and actual delivery times may vary.
6. Are there any customs duties or taxes I need to pay?: Customs duties and taxes may apply to your order, depending on the regulations in Iraq. These fees are not included in the price of the items or shipping costs and are the responsibility of the recipient. We recommend checking with your local customs office for more information on import duties and taxes.
7. What is the return policy?: We accept returns within 14 days of delivery, provided that the items are in their original condition with all tags and packaging intact. To initiate a return, please contact our customer support team with your order number and reason for return. Note that return shipping costs are the responsibility of the customer.
8. What should I do if I receive a damaged or incorrect item?: In the unlikely event that you receive a damaged or incorrect item, please contact our customer support team as soon as possible. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.
9. Can I cancel or modify my order?: You can cancel or modify your order within 24 hours of placing it. After this period, the order may already be in the process of being shipped, and changes or cancellations may no longer be possible. If you need to make changes or cancel an order, please contact our customer support team as soon as possible.
10. How do I contact customer support?: If you have any questions or concerns, you can reach our customer support team via email, phone, or the in-app chat feature. Our team is available to assist you during regular business hours, and we aim to respond to all inquiries within 24 hours.